Privacy Policy
Effective Date: June 16, 2026
Dono (“we”, “us”, or “our”) operates the website https://www.donoofficial.com (the “Site”), a wholesale manufacturer of disposable pet supplies including pet diapers, pet training pads, pet waste bags, cat litter, pet towels, pet blankets and pet plush toys, providing OEM, private label and sample service for global distributors, pet retailers and brand owners.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you browse our Site, submit inquiry forms, request product samples, send wholesale cooperation requests or communicate with our sales team. This policy complies with the EU GDPR, California CCPA and international data protection standards.
1. Information We Collect
We only collect necessary business-related personal data voluntarily submitted by you or automatically recorded during your visit.
1.1 Information you actively submit
When you fill out quote forms, sample request forms, OEM cooperation forms or contact us via WhatsApp / email:
- Business identity: Full name, job title, company name, country/region
- Contact information: Email address, phone number, business address
- Business demand: Required pet product types, order quantity, OEM customization requirements, sample demands
- Additional content: Messages you leave for wholesale price, MOQ, packaging customization, certification requests
1.2 Automatically collected browsing data
When you access our Site, our server and Cookie tools automatically collect non-identifiable data:
- Device information: Browser type, device model, operating system, screen resolution
- Access data: Visit time, page browsing records, stay duration, clicked buttons, entry/exit pages
- IP address: Used to distinguish visitor regions (US, UK, Germany and other countries) for market analysis
- Cookie data: See Clause 6 for detailed cookie rules
We will NOT collect sensitive data such as your ID card, payment card information, personal medical records or irrelevant private life information.
2. How We Use Your Information
All collected information is only for legitimate business communication purposes, and will never be used for unauthorized purposes. We use your data to:
- Reply to your inquiries about factory wholesale prices, product parameters, sample delivery and OEM private label customization solutions;
- Arrange sample production, sample shipment, quotation document making and technical drawing customization according to your demands;
- Provide after-consultation follow-up, update industry trends of pet supplies, inform you of new product launches and factory exhibition schedules (you can unsubscribe anytime);
- Optimize our website layout, product display and Resources industry articles based on browsing behavior data to improve user experience;
- Comply with legal obligations such as tax record retention, overseas trade compliance and responding to official regulatory requests;
- Verify user identity to prevent malicious spam, false inquiry and website security attacks.
We will NOT sell, rent or transfer your personal information to third-party marketing companies, advertising agencies or unrelated pet product dealers for commercial profit.
3. Data Sharing & Disclosure
We only share your personal data in the following limited scenarios:
- Authorized service providers we cooperate with
- International logistics & freight forwarders: Only receive your shipping address to deliver product samples;
- Email & communication tools (WhatsApp, mailbox service): Process message sending and receiving;
- Website technical service providers (hosting, cache, form plugins): Maintain normal website operation. All partners sign data confidentiality agreements and are prohibited from using your information for other purposes.
- Legal mandatory disclosure If local laws, courts or regulatory authorities issue formal legal documents requiring data disclosure, we may provide your information within the legal scope to fulfill statutory obligations.
- Business transfer scenario In case of factory merger, acquisition or asset transfer, user data will be transferred as business assets, and you will be notified of policy changes in advance.
4. Data Storage & Security Protection
4.1 Storage Period
- Business inquiry data: Reserved for 3 years after the last communication for follow-up wholesale cooperation;
- Cookie browsing data: Automatically cleared within 12 months;
- If you request full deletion of your data, we will permanently erase all your personal information within 7 working days.
4.2 Security Measures
We adopt industry-standard technical protection means to avoid data leakage, loss or tampering:
- Website data transmission uses encrypted HTTPS protocol;
- Backend customer information storage sets access authority control, only authorized sales staff can view;
- Regularly update website security plugins to block hacker intrusion, spam crawlers and data theft risks;
- Internal confidentiality management rules restrict employee’s unauthorized export of customer data.
But please note that no internet transmission or electronic storage can guarantee 100% absolute security. If you find abnormal leakage of your personal information, please contact us immediately.
5. Your Legal Rights
Based on GDPR (EU users) and CCPA (California US users), you have the following rights at no cost:
- Right of access: Request us to provide a full copy of all your personal data stored by us;
- Right of rectification: Modify wrong information such as company name, contact phone or customization demands;
- Right of erasure (“Right to be forgotten”): Ask us to completely delete all your personal information;
- Right to restrict processing: Stop us from sending industry news and marketing emails;
- Right of data portability: Obtain your business inquiry data in readable electronic format;
- Right to object: Refuse us to collect browsing cookies or send follow-up business messages.
How to exercise your rights: Send an email to info@donoofficial.com with your company name and contact information, we will reply and handle your request within 7 working days.
You also have the right to lodge a complaint with local data supervision authorities if you believe we violate data protection regulations.
6. Cookie Policy
Our Site uses Cookies and similar tracking tools to distinguish repeated visitors, record browsing preferences and optimize page loading speed:
- Necessary Cookies: Mandatory for normal website functions (form submission, multi-language switching, page jump), cannot be closed;
- Functional Cookies: Record your language selection, favorite product categories to reduce repeated operations;
- Statistical Cookies: Count website visitor volume, page heat map without identifying individual users.
When you first enter our website, the Cookie pop-up window will appear, you can choose to accept or reject non-necessary Cookies. You can clear browser Cookies at any time through your device settings.
7. Information for Minors
Our website is oriented to enterprise wholesale buyers over 18 years old engaged in pet supplies business. We will not intentionally collect personal information of minors under 18. If you are a minor, do not submit any inquiry information to our Site. If we accidentally obtain minor data, we will delete it right after discovery.
8. Third-Party Website Links
Our website may contain external links (such as exhibition platforms, logistics official websites, industry news media). This Privacy Policy only applies to our own Site. We are not responsible for the data collection rules of third-party websites, please read their independent privacy policies when you jump to external pages.
9. Policy Update
We reserve the right to revise this Privacy Policy according to changes of international data laws or business adjustments. After revision, we will update the “Effective Date” at the top of this page, and post the revised policy on the footer of our website. Continued browsing and inquiry submission on our Site represents your recognition of the updated policy.
10. Contact Us for Privacy Issues
If you have questions, demands or complaints about this Privacy Policy and your personal data, please contact us via:
Official Email: info@donoofficial.com
Company Name: Dono Pet Products
Business Address: Jinsanjiao Economic Zone of Jinhua City
Service Time: Monday to Friday, 9:00 – 18:00 (GMT+8)